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Friend or Foe – The Importance of First Impressions in Interviews

Jason Kendall | October 21, 2009

We pretty much immediately have a ‘gut’ reaction when we meet someone for the first time, that tells us whether we like this person – whether, so to speak we see them as a friend or a foe. How does that instinct come up so quickly with such a damning or embracing reaction and where does it come from? Moreover, if we want to create a good first impression when going for a new job, how can we do ourselves a favour and zoom ‘friend’ into our interviewer’s consciousness?

Without getting into too much technical jargon – it’s commonly known that the brain has two hemispheres; the left deals with logic, and the right with creativity. This is what we know as the new brain or cortex. But there’s also an additional dimension, the pre-historic brain or hypo-thalamus (the brain stem, in fact) which is solely responsible for instincts. This was essential for making split-second life saving decisions in ancient times.

Research from Switzerland more recently refers to the pre-historic brain as the ‘Gatekeeper’. Not being capable of rational thinking, the Gatekeeper’s sole function is to instantly judge whether someone is a friend or a foe, and it decides purely on instinct. If an approach causes the Gatekeeper stress, it switches on the fight or flight response. This immediately shuts down all other message receptors, and makes any further attempts at communication impossible. Today’s terminology would be you never get a second chance to make a first impression!

It’s essential to understand how this relates to modern life for effective communication. At interview, a person must learn to build a ‘Language of Trust’. The Gatekeeper doesn’t have the capacity to think, so that language isn’t just verbal. In the first few seconds of meeting an interviewer, your instinctive signals must comunicate the message of a ‘friend’.

This will come through in your body language, with movements, gestures, facial expressions and eye contact being open and relaxed. Your voice modulation and tone must be calm, and the speed of your speech controlled and gentle. Finally, don’t invade his or her personal space. The Gatekeeper’s decision will also be based on your appearance, clothes, smell, enthusiasm and posture.

Your total focus initially is to get past the Gatekeeper. Then you can build and develop rapport, and open your interviewer’s message receptors. Once you’re through this initial first impression, you can move on with developing a relationship with your interviewer, for the gate will now be open to what you have to offer.

Finally, let’s look at research done at The Thomas Gordon Institute on communication. They looked at the impact of words, voice, face and body, and their contribution to believability. Measuring the effectiveness of each component of communication, they came up with the following:

Words = 7%, Voice = 23%, Facial Expression = 35%, Body Langauage = 35%.

So in other words, how we deliver our words, our appearance and the gestures we make are more relevant than what we actually say. Don’t forget, the Gatekeeper can not use rational thought, just an instinctive reaction developed from pre-historic times. That gut-feeling really is an ancient brain feeling. When you understand this, you can take control and make sure you get off to the very best start.

(C) 2009. Go to LearningLolly.com for superb info on Revit Architecture 2010 and Revit Architecture 2010 Training.

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A Life Changing Formula

Jason Kendall |

Having a resistance to change is normal – even when we know that a major re-think is needed. We fear the unknown, that the price we have to pay for change might be just too big, and that things might actually get worse, not better.

But this cautionary fear is often just a barrier that is a figment of our imaginations. We need to massively outweigh the negative obstacles we’re envisioning to overcome this barrier, by replacing them with even more massive reasons to move on.

Consider this mathematical formula for change: D x V + F is greater than R …which means… Dissatisfaction x Vision + First Steps is greater than Resistance to Change.

When we’re looking to make changes, it’s usually because we’ve got sick and tired of putting up with the circumstances of our current existence. We have to make our reasons for doing something greater than our resistance to change. Whatever we’re dissatisfied with, whether it’s our job, relationships, career, lack of money – we have to analyse the problem and turn it into a motivating force for action. In other words, we need to dig really deep and be honest with ourselves; we’re not going to miss out any longer – life has much more to offer than the scraps we’re getting.

By visioning how positive things will be once we’ve made the changes, we can multiply the power of this dissatisfaction. It’s very liberating to mentally focus on a life of plenty, where we’re master of our destiny because we took responsibility for change. The greater our success visualisation, the stronger our resolve becomes.

It’s impossible for our minds to hold positive and negative thoughts at the same time, so by actively pushing out the negative thoughts with positive ones, we weaken the power those downbeat feelings had over us, and strengthen our will.

Once we’re mentally prepared, we can add the first steps towards change. Small, encouraging moves build confidence, and we start to generate a positive feedback loop which pushes us to more action and then more self-esteem and confidence. Building on these areas eventually overcomes and breaks down our resistance to change.

W N Murray, a member of the Scottish Himalayan Expedition wrote:

“…Until one is committed there is hesitancy, the chance to draw back, always ineffectiveness. Concerning all acts of initiative (and creation), there is one elementary truth, the ignorance of which kills countless ideas and splendid plans: That truth is, the moment one commits oneself, then providence moves too. All sorts of things occur to help one that would never otherwise have occurred. A whole stream of events occur once the decision is made, raising in ones favour all manner of unforeseen incidents and meetings and material assistance, which no man could have dreamt would have come his way.”

As Goethe said, “Whatever you can do, or dream you can, begin it. Boldness has genius, power and magic in it. Begin it now.”

A book written in our own time says it all. “Who Moved My Cheese” by acclaimed author Spencer Johnson acknowledges the different ways we respond when there’s a need for change. It’s easy to think that those who achieve in life are lucky, that somehow things were simpler for them – they had the breaks. The truth is we make our own luck, by deciding when to make a move, and then committing wholeheartedly to its execution.

(C) 2009. Try LearningLolly.com for clear information on Linux Professional Institute Level 1 and Linux Professional Institute Level 1 Training.

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Exam Fees And Guarantees – They’re Real Worth

Jason Kendall | October 20, 2009

It’s not unusual for training course providers to boast proudly that all exam fees and guarantees are inclusive in the cost of their courses. Now why don’t we think about that a little more closely?

There may well be several exams to take to complete some courses, with most IT exam entry fees coming in around the 110 pounds mark. It’s no secret that when exam fees are inclusive, the price of every exam has already been factored into the cost of the course anyway – it’s not as if they’re giving them as freebies! It’s simply that the marketing department think an inclusive cost comes across as a better deal to their customers, so they use it as a sales ploy to suggest better value and security. But when we look at what’s really going here, we might argue the case.

You won’t be taking exams for probably 12 – 24 months, so the most obvious question is why spend your money on them now? Wouldn’t the money for exam fees be better left in your account for longer, accruing interest, if you’re paying by cash for your training? If you’re borrowing money to pay for training, you’ll have a larger loan than is necessary to pay interest on, purely because your exam fees have been included up front. Surely it’s better to hold on to your money till you need to spend it? Paying interest on it definitely makes no sense.

Paying for exam fees up-front helps put more money into a training provider’s pot, therefore helping them with their cash-flow. In many cases, it does even more than that. Inclusive charges mean that every student is paying for their exam fees, whether they end up taking them or not.

For a number of reasons, not every student takes all their exams. Some give up part way through (especially if the standard of training and support isn’t good) and some find IT jobs before finishing their course so don’t feel the urgency to take every exam. When this occurs, the training college simply keeps the un-used fees. So actually it’s the colleges that benefit from payments up-front, not the student.

But what about exam guarantees – are they worth anything? Guarantees make us feel better (back to the marketing boys and girls). Colleges assure students that they can take their exams as many times as is necessary to pass without incurring further charges and many are convinced by this.

In reality, we all know that the only way to confidently pass an exam is with good study habits and a high standard of training. There is no back door that lets you through after a number of attempts. So the quality of the training, which should include 24 hour support and authorised exam preparation software, is much more relevant to success than exam guarantees. Reading the small print on so-called exam guarantees will tell you that the college decides when you’re ready to re-take the exam, so they won’t let you near one till they know you’re ready.

You can control passing your exams. When you’ve worked through the right level of training, and tested yourself under exam conditions, you’ll build enough confidence to know when you’re ready for the real thing.

It’s very easy to book it yourself, and there are places all over the country and around the world where you can sit your exams. (Students who’ve paid at the beginning of a course usually have to travel to the training provider to take exams). You can often take advantage of any offers that might be on at that time.

In actual fact, as your career develops, it’s possible you won’t need to take all of the exams – as sometimes it’s the knowledge that’s important, not the qualification.

(C) 2009. Check out LearningLolly.com for smart ideas on Managing for Commitment and IT Outline Database.

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Advanced IT Training Ideas

Jason Kendall |

Globally we’re becoming increasingly more dependent on IT systems and the services we expect from them. Most of us are becoming more and more ‘au fait’ with IT functions and terminology, but really, are we becoming more adept with the systems? Surely we need to ask the question “is my knowledge expanding at the same rate as the developments within the industry? ” for if not then in reality I’m falling behind.

I understand the fact that no-one can know all there is to know about everything. The critical factors surely must be not necessarily the breadth of knowledge but the pertinence of the knowledge as the driving force. Therefore the above question should be placed into context, for example Dreamweaver or Networking if that’s my specialist subject or chosen industry.

An old story, about the owner of a large tanker who had consistent issues with the engines of his ship, illustrates this well. He often had to bring in “specialist” engineers to sort out the problems every time they berthed at ports around the world. The owner of the tanker was becoming more and more frustrated whilst trying different methods to resolve the challenge.

Finally when they berthed at a port in South America he remembered an old friend of his who, being a fully qualified engineer, had an exceptional talent for fixing and maintaining marine engines, so he asked if he could help. His friend arrived and proceeded down to the engine bays. After a period of time listening to the engines he walked around and tapped a few pipes with his spanner, finally moving to a valve which he adjusted 25 degrees clockwise. Immediately the engines settled down and the problem was resolved.

The next day the owner’s friend returned with a bill for $10,000. The owner was dismayed by the size of the bill, especially as all he had to do was to turn a valve and so he asked his friend for a breakdown, hoping for a reduction. The following day the engineer returned with the breakdown – For time spent onboard to fix the problem – special rate to a friend, $1. For the knowledge of where to tap and which valve to turn, $9,999.

This surely reminds us that all knowledge has to be fit for purpose and as such the techniques and methodology of training must fit the same criteria. Within a fast-paced industry like IT, dependence upon traditional training techniques such as classroom environments and staid teaching skills surely conflicts with the vitality of the industry itself.

Whilst I’m not disparaging IT teachers, there remains a concern where it’s left to the individual to keep their knowledge as pertinent and cutting-edge as possible. I have considerable sympathy for the difficulties in maintaining this when a person isn’t exposed to the latest industrial developments, such as those who are working within Microsoft directly as an example.

The reverse applies to students, who are voracious in seeking access to the latest techniques, terms and thoughts wherever possible. As such, any system that can offer 24 hour direct or indirect access to the thoughts and knowledge of the leaders in the industry would be pertinent to both teachers and students.

In the working environment, many IT systems owners look to their IT support teams to protect the business interests by doing more than just managing and maintaining the integrity of the systems. They also expect them to provide advice and strategic support to ensure that decisions regarding hardware, operating system procurement and IT procedures provide a business edge and within their particular field keep the company ahead of its competitors.

One of the key factors has been the increasing attraction of the professional qualifications for those considering the options for development within IT (either as a career change, start of career or furthering ones future within the industry). IT enjoys the same overall factors as the Aviation industry, in that a common format and language is fairly dominant throughout.

Students seeking to maximise their employability for the long-term are favoured by adopting the approaches and methods of the industry heavyweights. This makes them attractive to a wider range of employers in both the short term and long term. Qualifications recognised by industry leaders such as the MCSE or MCSA, that have legitimacy across geographical boundaries and industry sectors, remain a prudent choice when considering the same level of insurance in today’s economic climate.

(C) 2009. Go to LearningLolly.com for great tips on Apple Final Cut Pro 4.0 and Apple Final Cut Pro 4.0 Training.

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Cisco Retraining Online Courses – Insights

Jason Kendall | October 19, 2009

The CCNA certification is where it all starts for Cisco training. With it, you’ll learn how to work on the maintenance and installation of network switches and routers. Basically, the internet comprises of vast numbers of routers, and large companies that have a number of branches need them to connect their computer networks.

Because routers are linked to networks, it is essential to know how networks operate, or you will have difficulties with the course and not be able to do the work. Seek out a program that features the basics on networks (CompTIA is ideal) prior to starting your CCNA.

The appropriate skill-set and correct mind-set prior to starting your Cisco CCNA course skills is vital. So find an advisor who can tell you what else you need to know.

The age-old way of teaching, involving piles of reference textbooks, can be pretty hard going sometimes. If all this is ringing some familiar bells, find training programs which feature interactive and multimedia modules.

Where possible, if we can study while utilising as many senses as possible, then we normally see dramatically better results.

Programs are now found in disc format, where everything is taught on your PC. Using video-streaming, you can watch instructors demonstrating how to do something, with some practice time to follow – in an interactive lab.

You’ll definitely want a look at some courseware examples from the training company. The package should contain demo’s from instructors, slideshows and fully interactive skills-lab’s.

It is generally unwise to opt for on-line only training. With highly variable reliability and quality from all internet service providers, ensure that you have access to disc based courseware (On CD or DVD).

When did you last consider how safe your job is? Typically, we only think of this after something goes wrong. But really, the reality is that true job security is a thing of the past, for all but the most lucky of us.

Now, we only experience security in a quickly rising marketplace, driven forward by a shortfall of trained staff. This shortage creates the appropriate setting for a secure marketplace – a much more desirable situation.

The IT skills shortage in Great Britain is standing at around twenty six percent, as reported by the 2006 e-Skills study. Or, to put it differently, this clearly demonstrates that the country only has three qualified staff for each four job positions available now.

Attaining the appropriate commercial IT qualification is therefore an effective route to achieve a life-long and worthwhile living.

It would be hard to imagine if a better time or market settings will exist for gaining qualification for this hugely growing and developing industry.

Considering how a program is ‘delivered’ to you isn’t always given the appropriate level of importance. How many parts is the training broken down into? What is the order and do you have a say in when you’ll get each part?

Training companies will normally offer a program spread over 1-3 years, and courier the materials in pieces as you finish each section. This sounds reasonable until you consider the following:

Many students find that their providers standard order of study is not what they would prefer. You may find that it’s more expedient to use an alternative order of study. Perhaps you don’t make it in the allotted time?

An ideal situation would be to have all your study materials delivered to you right at the start; the whole caboodle! This way, nothing can happen down the line which could affect your capability of finishing.

A lot of commercial training providers only give office hours or extended office hours support; It’s rare to find someone who offers late evening or full weekend cover.

Locate training schools where you can access help at any time of day or night (irrespective of whether it’s the wee hours on Sunday morning!) You want 24×7 direct access to mentors and instructors, and not a call-centre that will take messages so you’re constantly waiting for a call-back when it’s convenient for them.

Keep your eyes open for providers that use several support centres from around the world. Every one of them needs to be seamlessly combined to enable simple one-stop access and round-the-clock access, when it suits you, with no hassle.

Don’t under any circumstances take a lower level of service. 24×7 support is the only viable option when it comes to IT study. Maybe burning the midnight-oil is not your thing; usually though, we’re out at work when traditional support if offered.

(C) Jason Kendall. Go to LearningLolly.com for clear career tips on Cisco CCNA Training Course and Cisco Training Course.

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